Notice period is 90 days, in the master agreement.
New term: 1 March in your quote, 1 April in their last mail.
A competing quote came up in the quarterly review, with no vendor named.
Read across 5 sources · the CRM, their scoring sheet, the debrief, their mail, your redline
Read from 67 mails, 11 meetings, 8 documents
The CRM says lost on price. Their scoring sheet has you 2 points behind on price and 11 behind on contract terms.
The 11 points trace to clause 14.2, where your redline held 2x for three weeks after their draft asked for 1x. Their contract with the winner ends September 2027.
CRM, closed lost12 Sep
Loss reason · Price
Your side· entered by the deal owner
Evaluation sheet19 Sep
Price 38/40 · Terms 9/20
Confirmed· Ilvik Bank, procurement
Debrief meeting19 Sep
Legal never got comfortable with the liability position.
Said once· Ilvik Bank, procurement
Re: MSA draft 322 Aug
We need the cap in 14.2 at 1x fees.
Confirmed· Ilvik Bank, legal
Your redline, 14.212 Sep
Liability cap · 2x fees
Your side· your legal team
NextOpen the 2027 rebid with 14.2 at 1x fees, not with price.
Reference age: three years in the tender, five in clarification 4.
Whether the incumbent is bidding again is not in any record.
Ask your agent twice. Get two different deals.
Your agent already searches your CRM, mail, calendar and calls, and answers with confidence. Ask again and the headline, the signer and the risk have moved.
Your account team gets one deal. Leadership gets another. Whoever inherits the account gets a third.
Connect Decern to the agent you already work in. Everyone gets the same deal.
Claude
ChatGPT
Gemini
Grok
Over MCP. Or open the same record in Decern.
A chat agent connected to the seller's tools is asked the same question about one deal twice, and gives two different answers.
Your agentCRM, mail, calendar and calls connected
Agent
Where does the Nordhavn deal stand?
Searching CRM, mail, calendar and calls
Searched 4 tools, 38 results
Nordhavn looks on track for this quarter.
Stage: Commit in the CRM, proposal sent 28 Oct.
Go-live: Johan Berg wants it before summer, so timing is the risk.
Who signs: Karin Ek, as CFO, has final approval.
Want me to draft a follow-up to Karin?
Searched 4 tools, 41 results
Nordhavn is a budget question now.
Who signs: The board, since the deal is above 2 MSEK.
Risk: Payback is around 18 months, which may not clear their bar.
Stage: Commit, but no reply since 24 Oct.
I can suggest ways to pull it forward.
QuestionTry 1Try 2
Led withStage and go-liveBudget and the board
Who signsKarin Ek, CFOThe board
The riskTimingPayback, about 18 monthsIn no source
Left outThe boardThe CFO and the go-live
Next stepFollow up with KarinPull the deal forward
2 / 2Different answer
Ask anythingWhere does the Nordhavn deal stand?4 tools
Same tools, same question. A different deal each time.
The same agent with Decern connected is asked the same question twice, and gives one answer, read from the record with its sources.
The same agent, with DecernAnswers from the deal’s record
Agent
Where does the Nordhavn deal stand?
Reading the Nordhavn Energi record in Decern
Decern · read from 172 mails, 14 meetings, 21 documents
It won’t sign as quoted. At 2.4 MSEK it goes to the board, and your payback counts a site they don’t fund.
Who signs
The board, above 2 MSEK. Your proposal is 2.4.
Phase 1
Two sites, Nord and Hamn.
Payback
14 months is your figure, on three sites. Their RFI funds two.
The CFO
Karin Ek approves the budget. What she thinks of the deal is in no source.
Next Re-quote phase 1 for Nord and Hamn only, under 2 MSEK.
2 / 2Same answer
The CFO just called me. Karin says she’ll back phase 1 if it stays under 2 MSEK. Above that it waits for the board.
Adding it to the Nordhavn Energi record
Decern · added to the record, phone call today
Got it. It’s in the record as your word, not hers, and it counts that way.
The CFO
Would back phase 1 under 2 MSEK. Only you heard it.
Counts towardPhase 1 under 2 MSEK now looks likelier to clear.
Not counted asKarin’s word. Who signs stays Said once, and nothing turns Confirmed.
Next Send Karin the re-quote and ask her to confirm it in a reply.
Ask anythingWhere does the Nordhavn deal stand?The CFO just called me. Karin says she’ll back phase 1 if it stays under 2 MSEK. Above that it waits for the board.4 toolsDecern
Every line says how sure it is. Click a source for the exact words.
What the record can’t answer becomes a question.
It goes to the one person on your team who can answer it, where they already work. That’s the Decern inbox.
The gap
The CFO
Unknown
Karin Ek approves the budget. What she thinks of the deal is in no source.
Decern to Sara Lund · Nordhavn: one questionDecern in a direct message · Nordhavn EnergiAgent · Decern has one question for you on Nordhavn
You know Karin Ek from the 2024 renewal. Does she back phase 1 on two sites?
Asked of you because nobody else on the account has spoken to her.
The answer, on the record
Sara LundShe told me Tuesday she backs two sites.
The CFO
UnknownYour word
Backs two sites, per Sara Lund. Karin hasn’t said it in any source yet.
Everyone’s agent reads the answer the next time it’s asked. Nobody has to retell it.
Your wordThe CFO
Your messageToday
The CFO just called me. Karin says she’ll back phase 1 if it stays under 2 MSEK. Above that it waits for the board.
Nothing from her yet
No mail from Karin, and no document where she says this.
Decern reads it as yours, and it counts as yours. It becomes her word when she says it herself.
Said onceWho signs
Alignment call14 Oct, 41:12
The hardware is fine from my side. Anything over two million goes to the board. That’s how the delegation reads.
No second source
Nothing in writing yet. Not in the mail, not in their documents.
One person on one call. Decern holds it as said, and doesn’t count it as confirmed.
ConfirmedPhase 1
RFI, section 2.12 Sep, page 4
Phase 1 covers the Nord and Hamn substations. Further sites are subject to a separate budget decision.
Two sources, the same thing
Mail to you24 Oct
Let’s stay with Nord and Hamn for phase 1. Go-live would come after the budget review.
Their document and their project lead agree, in writing.
ContestedPayback
Your business case30 Oct, Payback tab
C9
Sites in scope
3
C14
Payback
14 months
Three sites against two
RFI, section 2.12 Sep, page 4
Phase 1 covers the Nord and Hamn substations. Further sites are subject to a separate budget decision.
Both stay on the record. Decern doesn’t pick one, and it won’t restate 14 months as theirs.
UnknownThe CFO
172 mailsNone from Karin Ek
14 meetingsShe attended none
21 documentsNamed once, as budget approver
Her view of the deal stays blank until she says something.
Stop rebuilding the deal. Start working it.
Find out who decides.
See everyone who has to say yes, by name, from what the buyer said and wrote, before your number goes out.
Your quote 2.4 MSEK
Johan BergConfirmedProject lead
Karin EkView unknownCFO, approves the budget
The boardSaid onceAnything over 2 MSEK
Hear it slip before the forecast does.
A go-live moves in one line of a reply while your CRM still says Commit. Decern sets the reply against what was said on the call, and flags it.
Go-live Said onceContested
Before summerCall, 14 Oct
After the budget reviewMail, 24 Oct · Johan Berg
In your CRM Stage: Commit
Know the next move, and why.
The one move the buyer’s decision needs now, with the evidence it rests on.
The board takes anything over 2 MSEKSaid once
Their RFI funds two sitesConfirmed
Your payback counts threeContested
Re-quote phase 1 for Nord and Hamn only, under 2 MSEK.
Then Decern checks whether your move landed.
Start the deal review at what to do.
You, your account team and leadership read the same record. Whoever takes over the deal catches up without a briefing.
YouWill Nordhavn sign?
Account teamWhere does Nordhavn stand?
LeadershipIs Nordhavn real?
Same answer
Not at 2.4 MSEK. That goes to the board, and their RFI funds two sites, not three.
→Re-quote phase 1 for Nord and Hamn.
See who disagrees, and who you’ve never met.
A complex deal is two hundred mails, meetings and documents. Somewhere in them your number stopped matching theirs, two people on their side stopped agreeing, and someone who can stop it got named once. Decern reads all of it and draws the people.
207 sources read172 mails14 meetings21 documents
Everyone on one deal, the buyer's people on the left and yours on the right, with the lines the record holds between them. Two people on the buyer's side have no line at all.
SignsApprovesWeighs in
Named, no line
NordhavnBuyer
Your side
On the recordContestedYour word onlyClick anyone
Two disagreements
Both sides stay on the record. Decern doesn’t pick one.
Your next call asks them which one holds.
You and the buyer: sites in phase 1
Sites in scope: 3Elin Strand, your side · Your business case, 30 Oct
Let’s stay with Nord and Hamn for phase 1.Johan Berg, Nordhavn · Mail, 24 Oct
Two people on their side: who clears security
Procurement clears the vendors. It stops there.Anna Wik, Nordhavn · Vendor call, 21 Oct
No new vendor goes live without my sign-off.Lena Holm, Nordhavn · Forwarded mail, 9 Oct
Security. You set the rules. You choose the model.
Microsoft 365Google CalendarMail with the word Confidential
Reads only what you switch on.Each source is its own switch. Name the words, addresses and channels to keep out, and they are never read. Neither are direct messages.
Your own providerModels hosted in the EUNo model at all
Your choice of model.With no model you get fewer findings and keep the record. Decern does not train models on your data.
“Anything above two million kronor a year goes to the board.”Kept as said. An edit is refused.
What the buyer said is never rewritten.Every quote is kept exactly as it arrived. The database itself refuses an edit, so the record holds up when someone questions it.